Golden Dragon WebStudio (“we”, “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our bbHelp Club website including any other media form, media channel, mobile website, or related application (the “Service” or “Site”). Please read this Privacy Policy carefully.

If you do not agree to the terms of this privacy policy, please do not access the site.

Cookies Policy

When you use and access the Service, we may place a number of cookies files in your web browser. To get more information, please review our Cookies Policy.

Information we collect

We may collect information about you in a variety of ways, and only if you are registered on the Site. We do not collect any information about the visitors browsing our website anonymously. Various parts of the website are restricted, and require registration to access and use. The information we may collect on the Site includes:

Personal Information

When you register with the Site, we only require one piece of personal information: email. Other personal information includes your name, website name URL, Twitter username and URL’s to other social networks, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site.


When you leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection.


If you have signed up for our newsletter you may receive emails from us. This includes but not limited to transactional emails and marketing emails. We’ll only send emails which you have explicitly or implicitly (registration etc.) signed up to.

On signup we collect your email address, your name, you must accept Terms and Conditions, your current location, your current IP address and timestamp of signup, your IP address and timestamp when you have confirmed your subscription and the current web address where you sign up.

Contact Forms

When you use the contact form, you are required to provide email and name, accept our terms and conditions.

Derivative Information

The information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.


We use Google Analytics to measure and evaluate traffic on the Site. We do not use any of Google Analytics collected information to identify visitors or users, and Analytics code is set to use the anonymizer, and not collect real IP’s of the visitors.

Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate users’ and visitors’ activity on our Site. For more information, see Google Analytics Safeguarding your data:


An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment, or in the support forums.

Use of collected information

Having accurate information about you, permits us to provide you with best possible experience in using the Site. We may use the collected information about you to:

  • Create and manage your account.
  • Send you emails regarding your account.
  • Send you emails regarding the updates to the Site.
  • Resolve disputes and troubleshoot problems.
  • Send you the newsletter emails.

Disclosure of your information

Personally identifiable information

We will not give, rent or sell your personally identifiable information to others. We may store personal information in locations outside our direct control (on servers or databases provided by our hosting providers). Any personally identifiable information you elect to make publicly available on our Site: posting comments on our blog posts and participating in the forum discussions, will be available to others.

If you decide to remove information that you have made public on our Site, information copies may remain viewable in cached and archived pages of our Site, or if other users have copied or saved that information outside of our Site.

Non-Personally identifiable information

We may publish usage statistics (software version) based on the non-personally identifiable information. We may use this information for the purpose of improving our Site.

Information sharing required by law

We will disclose your information where required to do so by law if subject to subpoena or other legal proceedings to comply with the law and the reasonable requests of law enforcement.

We may disclose your information to law enforcement if we need to protect our Terms of Service, to protect the security or integrity of our Service and to exercise and protect the rights, property, or personal safety of our company, our users or others.

Access to the personal information

You have the right to request access to all the personal information we have on you. To do that, you can use the information request form and we will require that you verify your identity in order to comply with your request.

We will fulfil your request by providing you with your copy of personal information for download.

Information correction and deletion

If you believe that personal information about you is not correct, you can rectify available information from your Site account panel, or you can request changes using the contact form. And, you have the right to request deletion of your account and all the personally identifiable data on the Site.

Please note, that while any changes you make will be reflected in the active Site database instantly or within a reasonable period of time, we may retain all information you submit for backups, prevention of fraud and abuse, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

Information storage and processing

Your information collected through our Service is stored and processed in the United States and Europe. If you are located in the European Union or other regions with laws governing data collection and use that may differ from United States law, please note that we will not transfer any of the collected information to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

Information Security

We are committed to ensuring that your information we collect online is secure. To prevent unauthorized access or disclosure of the information, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information against accidental or unlawful destruction, accidental loss, unauthorized alteration, disclosure or access, misuse, and any other unlawful form of processing.

Complete in-browser communication with our Site is protected using encryption through the secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage is 100% secure and, therefore, we cannot guarantee its absolute security.

If you have any additional questions about our Site security, if you believe that your personal information on our Site has been compromised, please contact us.

Compromise of personal information

If we learn of a security systems breach on our Site, we will inform you of the occurrence of the breach in accordance with applicable law.

Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 16. In the event that we learn that we have collected personal information from a child under age 16, you can contact us and request deletion of the that child’s personal information.

Links to other websites

We are not responsible for the practices employed by websites linked to or from our Site, including the information or content contained therein. Please remember, that when you use a link to go from our Site to another website, our Privacy Policy does not apply to third-party websites.

Your browsing and interaction on any third-party website, including those that have a link or advertisement on our website, are subject to that third party’s own policies.

Data retention

We only retain the personally identifiable information for as long as your account is active. Non-personally identifiable information is kept for the period of up to 2 years. Contact forms entries are deleted after 1 year.

Policy Changes

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you to any changes by updating the Changelog of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Website, please contact us by sending an email to